Privacy Policy for tiviTea
Effective Date: 1st Jan 2025
At tiviTea, your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our mobile application and services.
1. Information We Collect
When you use the tiviTea app, we may collect the following types of information:
a. Personal Information
- Full Name, Email Address, Phone Number
- Identity verification documents (for KYC)
- Profile photo and occupation details
- Payment information (collected and processed via secure third-party processors)
b. Usage Information
- App interaction data
- Device information (model, OS, unique identifiers)
- Location data (with your permission)
c. Content and Communications
- Messages sent through our platform
- Reviews, support requests, or feedback
2. How We Use Your Information
We use your information to:
- Verify identity and ensure platform security
- Facilitate space and equipment rentals
- Connect artisans with coworkers and support workers
- Provide customer support and respond to inquiries
- Improve and personalize the app experience
- Send important updates and promotional materials (you may opt out anytime)
3. Sharing of Information
We do not sell your personal information. We may share your data with:
- Verified service providers or users during transactions
- Third-party payment gateways for processing
- Legal authorities when required by law or to enforce our Terms of Use
- Partners who help us operate and maintain the app under strict confidentiality agreements
4. Data Retention and Security
We retain your data for as long as your account is active or as needed to comply with legal obligations. All data is stored securely using industry-standard encryption and security protocols to prevent unauthorized access.
5. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for data use (note: this may affect app functionality)
- Opt out of marketing communications
To exercise these rights, contact us at: admin@tivitea.africa
6. Children's Privacy
tiviTea is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
7. Third-Party Services
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.
8. Policy Updates
We may update this Privacy Policy from time to time. When we do, we will notify you via the app or email. Continued use of the app after updates means you accept the changes.
9. Contact Us
If you have questions or concerns about this Privacy Policy, reach out to us at: admin@tivitea.africa